Effective Communication in Workplace

About Course

In today’s rapidly evolving workplace, effective communication is essential for success, especially when navigating the diverse perspectives and preferences of different generations.

The ultimate message from the programme will help to drive home the pertinent points and core elements of communication, so participants gain awareness of their own and others communication style, and then make changes by building new behaviours to improve their way of communications.

Upon completion of this programme, the participants should be able to:
1. Improving Communication: Enhancing communication skills among team members is often a primary objective. This includes both verbal and non-verbal communication, active listening, and clarity in expressing ideas.
2. Fostering Collaboration and Cooperation: Encouraging teamwork and collaboration among team members is essential for achieving common goals. It aims to strengthen the ability of individuals to work together effectively.
3. Building Trust: Trust is the foundation of any successful team. Effective communication is one of important element to strengthen trust.

Course Content

Module 1: Introduction, Ice Breakers and Energizer
Icebreakers & Energizers are quick, fun activities to get to know each other and liven up a group. Interactive session to build up rapport and set the tone for the day.

Module 2: Introduction to Effective Communication

Module 3: Understanding Different Communication Styles

Module 4: Components of Communication

Module 5: Active Listening

Module 6: Constructive Feedback and Recognition

Module 7: Acknowledgement and Final Wrap Up
Debriefing can serve as an opportunity to reflect on an experience and make it meaningful by identifying what we learned about others and ourselves.

HR, Leadership & Communication

Finance & Compliance

Business Model & Strategy

Marketing & AI

Effective Communication in Workplace

About Course

What Will You Learn?

Course Content

Module 1: Introduction, Ice Breakers and Energizer
Icebreakers & Energizers are quick, fun activities to get to know each other and liven up a group. Interactive session to build up rapport and set the tone for the day.

Module 2: Introduction to Effective Communication

Importance of communication in retail (with customers, team members, and managers).

Elements of effective communication: verbal, non-verbal, tone, and clarity.

Group discussion: my goal

Module 3: Understanding Different Communication Styles

Identifying different communication styles (Assertive & Non-assertive).

Adapting communication styles.

Module 4: Components of Communication

Awareness of your voice and tone

Active Listening Techniques for Improved Understanding

Nonverbal communication: the power of body language

Role-Playing Exercises and Skill Practice

Module 5: Active Listening

The importance of active listening for customer satisfaction and teamwork.

Techniques for active listening (paraphrasing, summarizing, body language).

Module 6: Constructive Feedback and Recognition

Importance of feedback and recognition

Giving feedback in structured manner

Group Discussion: my next action plan

Module 7: Acknowledgement and Final Wrap Up
Debriefing can serve as an opportunity to reflect on an experience and make it meaningful by identifying what we learned about others and ourselves.

Useful Links

Get Help

Contact Us

HR, Leadership & Communication

Finance & Compliance

Business Model & Strategy

Marketing & AI

About Course

What Will You Learn?

Course Content

Module 1: Introduction, Ice Breakers and Energizer Icebreakers & Energizers are quick, fun activities to get to know each other and liven up a group. Interactive session to build up rapport and set the tone for the day.

Module 2: Introduction to Effective Communication

Module 3: Understanding Different Communication Styles

Module 4: Components of Communication

Module 5: Active Listening

Module 6: Constructive Feedback and Recognition

Module 7: Acknowledgement and Final Wrap Up Debriefing can serve as an opportunity to reflect on an experience and make it meaningful by identifying what we learned about others and ourselves.

Useful Links

Get Help

Contact Us

Module 1: Introduction, Ice Breakers and Energizer
Icebreakers & Energizers are quick, fun activities to get to know each other and liven up a group. Interactive session to build up rapport and set the tone for the day.

Module 7: Acknowledgement and Final Wrap Up
Debriefing can serve as an opportunity to reflect on an experience and make it meaningful by identifying what we learned about others and ourselves.