Active Listening Techniques for Improved Understanding - EIST Growth Circle

Effective Communication in Workplace Active Listening Techniques for Improved Understanding

Effective Communication in Workplace

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Module 1: Introduction, Ice Breakers and Energizer

Module 2: Introduction to Effective Communication

Importance of communication in retail (with customers, team members, and managers).

Elements of effective communication: verbal, non-verbal, tone, and clarity.

Group discussion: my goal

Module 3: Understanding Different Communication Styles

Identifying different communication styles (Assertive & Non-assertive).

Adapting communication styles.

Module 4: Components of Communication

Awareness of your voice and tone

Active Listening Techniques for Improved Understanding

Nonverbal communication: the power of body language

Role-Playing Exercises and Skill Practice

Module 5: Active Listening

The importance of active listening for customer satisfaction and teamwork.

Techniques for active listening (paraphrasing, summarizing, body language).

Module 6: Constructive Feedback and Recognition

Importance of feedback and recognition

Giving feedback in structured manner

Group Discussion: my next action plan

Module 7: Acknowledgement and Final Wrap Up

Announcements Course Info

Conversational Form (#7)

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Contact

Which company/ organization do you represent?

Which industry are you in?

What best describes your role?

Which learning pillars interest you most?

What are you hoping to achieve?

How did you hear about us?

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