Refund and Returns Policy

Terms of Service

Effective Date: 20 July 2026

Welcome to EIST Growth Circle (“EIST Growth Circle”, “we”, “our”, or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, membership programs, online courses, events, community platform, and related services available through https://eistgroup.com.

By accessing or using our website or services, you agree to be bound by these Terms.

1. Eligibility

To use our services, you must:

* Be at least 18 years of age.
* Provide accurate, complete, and up-to-date information during registration.
* Be responsible for maintaining the confidentiality of your account credentials.
* Accept responsibility for all activities conducted under your account.

2. Membership

EIST Growth Circle offers membership-based services that provide access to exclusive resources, learning materials, networking opportunities, and member benefits.

Membership benefits may include:

* Access to member-exclusive online courses
* Business networking events
* Exclusive resources and downloads
* Community discussions
* Educational content
* Member-only promotions and activities

Membership benefits may change from time to time as we continue to improve our services.

Memberships are personal and non-transferable.

3. User Accounts

You are responsible for maintaining the security of your account.

You agree not to:

* Share your login credentials with others.
* Allow multiple individuals to use a single account.
* Attempt to gain unauthorized access to another user’s account.
* Use false or misleading information.

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Online Courses

Our website may provide access to online learning content.

By enrolling in our courses, you agree that:

* Course access is provided according to your membership or purchase.
* Course materials are for your personal, non-commercial use only.
* Videos, documents, templates, and learning materials may not be copied, redistributed, recorded, or resold without our written permission.
* Course content may be updated, improved, or replaced periodically.

Completion of a course does not constitute professional certification unless explicitly stated.

5. Events and Networking Activities

We organise seminars, workshops, networking sessions, webinars, and community events.

By registering for an event, you acknowledge that:

* Event schedules, speakers, venues, or formats may change when necessary.
* We may postpone, reschedule, or cancel events due to circumstances beyond our control.
* Participants are expected to conduct themselves professionally and respectfully.
* Disruptive, abusive, or inappropriate behaviour may result in removal from an event without refund where applicable.

Photographs and video recordings may be taken during events for promotional, educational, or community purposes. By attending, you consent to the reasonable use of your image unless you notify us in advance.

6. Payments

Certain services, memberships, events, or products require payment.

By making a purchase, you agree that:

* Prices displayed on our website are subject to change without prior notice.
* Applicable taxes, including SST where required, may apply.
* Payments are processed through trusted third-party payment providers.
* We do not store your full payment card information.

Access to paid services may only be granted after successful payment.

7. Refunds and Cancellations

Unless otherwise stated:

* Membership fees are generally non-refundable after activation.
* Event registrations may be subject to specific cancellation policies published for each event.
* Digital learning content that has been accessed is generally non-refundable unless required by applicable law.

Where refunds are approved, they will be processed using the original payment method whenever possible.

8. Intellectual Property

All content available through EIST Growth Circle, including but not limited to:

* Logos
* Branding
* Course materials
* Videos
* Graphics
* Documents
* Templates
* Website design
* Articles
* Downloads

is owned by or licensed to EIST Growth Circle and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or commercially exploit any content without our prior written consent.

9. Acceptable Use

You agree not to:

* Use the website for unlawful purposes.
* Upload viruses, malware, or malicious code.
* Attempt to interfere with the security or operation of the website.
* Copy or scrape website content without permission.
* Impersonate another person or organisation.
* Harass, abuse, or intimidate other members.
* Post content that is unlawful, defamatory, offensive, or infringes the rights of others.

We reserve the right to suspend or terminate accounts that violate these rules.

10. Third-Party Services

Our website may integrate with third-party services including payment gateways, analytics providers, video hosting platforms, communication tools, and social media platforms.

These services operate under their own terms and privacy policies. We are not responsible for the content, availability, or practices of third-party services.

11. Disclaimer

The information, educational content, and business resources provided through EIST Growth Circle are intended for general informational and educational purposes only.

While we strive to provide accurate and up-to-date information, we make no guarantees regarding the completeness, accuracy, or suitability of any content.

Users remain responsible for their own business decisions and should seek professional advice where appropriate.

12. Limitation of Liability

To the fullest extent permitted by law, EIST Growth Circle shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our website or services.

Our total liability in relation to any claim shall not exceed the amount paid by you for the specific service giving rise to the claim, unless otherwise required by law.

13. Suspension and Termination

We reserve the right to suspend or terminate your account or access to our services if:

* You breach these Terms.
* You engage in fraudulent or unlawful activity.
* Your conduct harms other members or our community.
* Continued access would pose a security or operational risk.

Termination does not affect any rights or obligations that arose before termination.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements.

The updated version will be published on this page with the revised Effective Date. Continued use of our website after any changes constitutes your acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

17. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

EIST Growth Circle

Website: https://eistgroup.com

Email: info@eistgroup.com

(mailto:info@eistgroup.com)

Phone: +(60) 12-2615133

Address: F-1-8, IOI BOULEVARD, JALAN KENARI 6, 47100 PUCHONG JAYA, SELANGOR.

Thank you for being part of the EIST Growth Circle community. We look forward to supporting your business growth through learning, collaboration, and meaningful connections.

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