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Bottleneck Breakthrough With Kaizen
By
Cassandra Chan
Categories:
Business Model & Strategy
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About Course
Course Objective
Introduce Kaizen as a practical mindset for continuous improvement in daily retail operations.
Enable participants to identify and reduce waste (Muda) in work processes.
Apply PDCA and Gemba Walk concepts to improve efficiency and customer experience.
Course Content
1. Kaizen Mindset & Continuous Improvement (Foundation)
Understanding Kaizen and small, consistent improvements
Kaizen as a problem-solving approach in daily work
Identifying Waste (Muda) in Retail Operations
Overview of the 8 types of waste in retail
Spotting inefficiencies in store and operational processes
PDCA & Gemba Walk for Customer-Centric Improvement
Applying PDCA to solve work problems
Introduction to Gemba Walk and observing from the customer’s perspective
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