5.1 Understanding why conflict occurred? - EIST Growth Circle

Enhancing Team Communication Skills 5.1 Understanding why conflict occurred?

Enhancing Team Communication Skills

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Module 1：Communication Fundamentals

1.1 Definition of communication

1.2 Importance of effective communication in teams

1.3 Types of communication (verbal, non-verbal)

Module 2: Active Listening Skills

2.1 The art of active listening

2.2 Practicing active listening through group exercises

2.3 Role-play scenarios for active listening

Module 3: Verbal Communication Skills

3.1 Clear and concise language

3.2 The power of tone and voice modulation

3.3 Overcoming communication barriers

Module 4: Non-Verbal Communication

4.1 Understanding body language

4.2 Interpreting gestures and facial expressions

4.3 Role-play exercises for improving non-verbal cues

Module 5：Conflict Resolution Strategies

5.1 Understanding why conflict occurred?

5.2 Techniques for resolving team conflicts

5.3 Role-play scenarios for conflict resolution

Module 6：Providing Constructive Feedback

6.1 The importance of feedback

6.2 Strategies for giving feedback effectively

6.3 Practice sessions for giving feedback

Module 7：Building Trust and Collaboration

7.1 Importance of trust in team communication

7.2 Team-building exercises

7.3 Encouraging collaboration and brainstorming

Module 8：Developing Personal Action Plans

8.1 Identify communication strengths and weaknesses

8.2 Goal setting for improved communication within the team

8.3 Creating individual action plans

Announcements Course Info

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